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Care Opinion - Above and beyond service at OPH 20 April 2020 Care Opinion (external site) is an online platform that enables members of the public to tell us about their experience with our services. This information is used to improve services and to recognise staff and teams who may go above and beyond our patient's expectations. OPH's Occupational Therapy and Physiotherapy staff recently received some wonderful feedback from a grateful senior patient via Care Opinion. "I am a senior who has a disability and am reliant on heavy-duty crutches to enable me to be mobile within my home. One broke and a frantic call to CAEP (Community Aids and Equipment Program) OT, Debbie at Osborne Park Hospital started this rescue mission. I believe she sent an urgent email to Dean, Senior Physio, who located another pair of crutches. He asked his staff if anyone could drop them off to me on their way home. Anita then drove, I believe an extra 40 minutes after wo... -
OPH Stroke Team named best in WA for patient outcomes 03 April 2020 The OPH Stroke team recently won an award at the Australian Rehabilitation Outcomes Centre (AROC) workshop for achieving the best patient outcomes against all other rehabilitation services in WA. The stroke team is a multidisciplinary team that consistently works hard to help patients achieve the best outcomes in their rehabilitation. Kien Chan Stroke Consultant said he was pleased that the team was recognised for their hard work. The team has an integrated approach between inpatient care, rehabilitation at home and outpatient care providing patients with opportunities for reaching rehabilitation milestones. “We constantly benchmark with local sites and the national database, setting up open dialogue with similar sites to learn from each other’s successes and failures,” said Kien. “We have a strong commitment to education and keeping up-to-date by running monthly ... -
Celebrating our dedicated staff! 26 August 2019 Congratulations to Rosie Hogg, Osborne Park Hospital Relief Clerk, who is our Sir Charles Gairdner Osborne Park Health Care Group Employee of the Month Award winner for August. Rosie was nominated by her colleagues for her dedication to her work and her compassion, kindness and care for all those around her. Her nomination stated that Rosie consistently goes above and beyond to provide superior and professional customer service at all times using the AIDET tool – a communication framework for healthcare professionals to communicate with patients and each other in a way that decreases patient anxiety, increases patient compliance, and improves clinical outcomes. Described as an adaptable and flexible individual, Rosie was praised for her ability to adjust to the needs of the various teams and disciplines she works with throughout the hospital, where she consistently demonstrates lea...
Last Updated:
05/05/2021