Outpatient appointment information

Before your arrival

We are reducing the number of face-to-face consultations at our hospitals and replacing them with a video or telephone calls. You will receive a letter, phone call or text message with details or changes relating to your appointment.

If your appointment is face to face, the following information applies:

COVID-19 screening is an important way for us to keep our hospitals safe and will enable us to better manage your care if you are unwell.

The day before your appointment, you will be provided with information to call us if you answer YES to any of the following questions:

  1. Are you OR anyone in your household currently under a quarantine or self-isolation order from the Department of Health?
  2. Have you been in close contact with a known COVID-19 case within the last 14 days?
  3. Does your work bring you in contact with arriving international travellers?
  4. Have you received a positive COVID-19 test result within the last 10 days?
  5. Are you awaiting results for a COVID-19 test?
  6. Do you have a fever OR recent (last 3 days) history of

    fever (e.g. night sweats, chills)?


    Have any respiratory symptoms (e.g. sore throat, cough, difficulty breathing, runny nose)?


    Have recent loss of taste or smell?

You may be required to complete a Rapid Antigen Test (RAT) before your appointment. If this is required, you will be contacted with information and guidance before your appointment.


On your arrival

We have limited the entrances to our hospitals so we can complete our required screening processes. Please check the map (PDF) for the approved entrances and plan your visit with enough time to make your clinic appointment.

You will be provided with a surgical mask when you arrive which must be worn when moving around the hospital. We are aware that some people do have mask exemptions and if this applies to you, you will be required to show those exemptions on entry. This assists us to support you.


Visitors, carers and support persons

Reducing the number of visitors to our site is a key strategy to reduce the risk of patients, visitors and staff contracting COVID-19.

We know that having a support person during your appointment is important for you, however, you may wish to consider having your support person wait outside to reduce the number of visitors to our hospitals.

You can check our website for the latest guidelines and restrictions to help you to plan ahead.

Please note, all visitors will also need to scan in, undergo health screening, wear a surgical mask and provide evidence of their vaccination status. Visitors may not be able to attend if they answer YES to any of the screening questions. 

If you identify as Aboriginal and / or Torres Strait Islander, please notify a member of staff so they can connect you with the Aboriginal Liaison Service.

If you have any questions, please contact the Consumer Liaison Service at SCGHCLS@health.wa.gov.au or (08) 6457 2867.

Last Updated: 12/08/2022